While online surveys have captured much of the market, telephone surveys are still necessary to hear the “voice of the customer.”Telephone surveys offer “valuable and rich” information about customers, competitors, key opinion leaders, C-Level executives, patient and physician interviews, information technology, retail and industry executives. With unstructured interviews and with open ended questions, we can capture insights from respondents that cannot be captured from online surveys.
We also utilize a CATI [computer assisted telephone interviewsmethod in addition to WEB or online surveys.This mixed mode method guarantees a higher rate of completion.We can help you to:
Gain insights from consumers, B2B executives and healthcare practitioners and patients
Create a customer journey with CATI- Web methods
Deliver a “day in the life” of your customers and non-customers
Gain insights regarding customer choices and views of new technology
Share this story
Clients who utilize the above service may also be interested in…