• Strategic information audit for a major Bell operating company: analyzed corporate information needs, information flow, and information sources, and developed the prototype for a BI/CI system.
  • Daily intelligence briefing for an RBOC company with interests in Europe and Asia.


  • Global customer service satisfaction study for a multinational cable company.
  • Conducted interviews with end-user regarding data centre network cabling.
  • Conducted 100 interviews by online questionnaire with end-user IT network specifiers for data centre network cabling.

Call Center and IVR

  • Competitive intelligence study on competitor offerings within the Call Center and the IVR (interactive voice response) marketplaces.
  • Conducted a survey of procurement activities related to the purchase of PCs for large businesses.

Cell Phone Market

  • Growth projections for the US cordless phone market from the period 1996-2000.
  • Surveyed US corporate purchasers of cell phones regarding emerging technologies and future needs.
  • Business intelligence and qualitative study to develop market-sizing estimates for cellular phones, 2-way radios, and pager units in Brazil.
  • Coordinated smartphone user interface study in the NYC metro area.
  • Quantitative study of consumer attitudes and usage of pagers and cellular phones in Shanghai, encompassing their competitive framework, pricing, and distribution.
  • Conducted focus groups in the US for a German producer of mobile phones about their product features and functionality.
  • Cellular systems management study conducted in 9 countries: China, Thailand, Australia, UK, Mexico, Brazil, Europe, the US, and Latin America.
  • Intercepted pre-paid mobile phone users in Thailand for a study
  • Conducted a Services Benchmark Study of Support & Maintenance Services.
  • Conducted market intelligence study to determine the best practices that are being used for training sales force of cell phones.
  • Conducted IDIs and home visits to understand the usage of smart phones, mobile phones and HD TV by connecting device to device and to find out market needs
  • Conducted recruitment and neuromarketing research [eye tracking, EEG testing and other methods] on non-smartphone owners in NYC.

Competitive Intelligence Studies

  • Competitive intelligence study on TBM multiplexer manufacturers.
  • Competitive intelligence study on PBX manufacturers in Canada.
  • Conducted a competitive intelligence study in Latin America and Europe, evaluating service offerings from several communications companies.
  • Market intelligence study of service contracts in the Telecommunications industry in Latin American.

Competitive Analysis

  • Competitive analysis of 800 calling services in Australia.
  • Competitive assessment of the Banking industry’s use of technology.
  • Customer Satisfaction Studies
  • Customer satisfaction study in the UK and Australia for a global Telecommunications company.

Desktop PCs

  • Conducted telephone interviews with IT professionals who are involved in evaluating, recommending, or purchasing desktop PCs for their companies in Japan.


  • Conducted interviews and reports of university librarians regarding eBooks.

Fiber Optics

  • Customer satisfaction study to determine competitive price, service, and quality levels for fiber optic products.


  • Qualitative study involving in-depth interviews for IDEN products.  The study evaluated markets, strategies, sizing, distribution, and positioning in Brazil.


  • European product information study, evaluating usage patterns for Internet and CD-ROM users.
  • Conducted central hall location study with Internet users in the UK.
  • Recruited respondents worldwide for a website survey on a global computer company.
  • Conducted an online focus group on Information Technology.
  • Conducted four internet focus groups in New York and San Francisco.
  • Conducted study about the impact of the availability of Internet Phone Services on small and medium siyed businesses.
  • Conducted a business and market intelligence study on digital wireless internet phones in the USA.

IT Decision Makers

  • Conducted in-depth interviews with senior level IT decision makers in the US, Europe, and Asia.
  • Conducted focus groups with senior level IT decision makers regarding emerging network products and technologies.
  • Conducted interviews with technology decision makers in small-to-midsized companies

IT Spending

  • Business intelligence study to assess IT spending in the Food and Beverage industry.
  • Business intelligence study to assess IT spending in the Tool and Manufacturing industry.

IT Systems and Technology

  • Evaluation of the presence of IT systems in the public sector (e.g. health, education, welfare agencies, etc.) in Latin America.
  • Interviewed CEOs of IT firms to identify strategic issues facing the industry.
  • Consulting for a major technology, software, and systems development firm on the international market potential for their products and services.
  • Quantitative study of data processing managers in the UK, France, Germany, Italy, Spain and the Benelux countries.
  • Quantitative telephone study of data processing managers throughout Latin America, Mexico, Brazil, Argentina, Chile, Peru, Venezuela, and several Central American countries.
  • Quantitative study of IT managers in the Banking and Healthcare industries regarding a new email product concept in the UK.
  • In-depth interviews of senior technology professionals in Japan regarding their attitudes and usage of select technology products.


  • Focus groups in Singapore for the usage of LAN technology.

Mainframe Computers

  • Study of the distribution and utilization of mainframe computers in Eastern Europe.
  • Market potential for open-systems in China, Singapore, and Hong Kong.

Manufacturing Systems

  • Conducted a worldwide study on computer-integrated manufacturing systems.

Middle Market Survey

  • Market study of middle market IT decision makers in the US, Europe, and Asia.


  • Conducted focus groups with IT decision makers specializing in network technology.
  • Quantitative research survey of network managers in the US from small, medium, and large firms.

Notebook PCs

  • Conducted focus groups with notebook PC users in the US, Europe, and Asia.
  • Conducted 3 focus groups on the topic of laptop computers.


  • Market study analyzing technical specifications of PBX systems for a leading supplier in Canada.

Personal Computers

  • Conducted in-depth interviews with PC users in Europe and Japan.
  • Conducted focus groups and in-depth interviews of PC users and senior level decision makers in enterprises in Europe and Asia.


  • Quantitative study evaluating the market potential in European businesses for a new integrated printer system.
  • Conducted mulit-function copier study with focus groups of IT administrators within companies.

Small-Midsize Businesses (SMBs)

  • Conducted a global study among executives at Small to Midsize businesses about their unmet needs in current telecommunications technology


  • Interviewed CEOs of major Software firms to identify strategic issues facing the Software industry.
  • Qualitative study on the successes and failures of knowledge-based systems.
  • Market study in Brazil and Mexico to determine consumers’ loyalty HP printer ink.
  • Conducted study to understand how people use a particular program and how the purchase decision is influenced and made within businesses of differing sizes.


  • In-depth, competitive assessment of eight global Telecommunications suppliers.
  • Market segmentation study of international calling services.
  • Quantitative and qualitative assessment of telecommunications services in Mexico.
  • Global market intelligence study identifying solutions for specific market segments and market sizing for new products and services.
  • Competitive intelligence study on callback services in Mexico.
  • US market assessment for new technologies in public data services.
  • Conducted In-depth-Interviews and desk research on the telephone-attached scrambler market to identify market trends and potential buyers.
  • Conducted a project (research & fieldwork) for a major telecommunications company in Austria


  • Qualitative study involving wireless communications products in Brazil.
  • Quantitative survey of B2B wireless users in China, evaluating market potential and the future of the market.
  • Survey of IT decision makers regarding issues of wireless communications in their businesses.
  • Conducted 6 focus groups on the US east and west coasts to test design acceptance for wireless telephones.
  • Market analysis and evaluation of market growth and development for a US manufacturer and distributor of wireless communication products planning to enter the China market with a broad range of wireless products and services.

Unified Messaging Market

  • Market intelligence study of the Unified Messaging market in the US.

Sample of Clients in the Telecommunications and Information Technology Industries

  • Acer
  • Apple
  • AT&T
  • Bain & Co.
  • Bellcore
  • Bell South
  • Cisco
  • Comverse
  • Connect Teleservices, LLC
  • Digital Equipment Corporation
  • Dremel
  • Electronic Data Systems
  • GTE Information Services
  • Lenovo
  • Hewlett Packard
  • IBM
  • Itvasline
  • Motorola
  • Nikkei
  • Nokia
  • Nortel
  • Pacific Bell
  • Pitney Bowes
  • Samsung
  • Siemens
  • Southwestern Bell
  • Springer-Verlag
  • Thomas Publishing
  • Unisys
  • Wirelution